Privacy Policy
Last Updated: November 12, 2025
At askotter, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
Introduction
This Privacy Policy applies to askotter (“askotter,” “we,” “us,” or “our”) and describes how we handle information collected through our website (askotter.ai), platform, applications, APIs, and related services (collectively, the “Service”).
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.
- We collect data necessary to provide and improve our Service
- We use AI technology to analyze your business data
- We do not sell your personal information
- You have control over your data and can request deletion
- We use industry-standard security measures to protect your data
Information We Collect
We collect information in the following categories:
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Authenticate users and maintain account security
- Enable integrations with third-party platforms
- Generate insights, predictions, and recommendations
AI-Powered Analysis
- Analyze business data using AI and machine learning
- Detect changes and anomalies in your data
- Generate predictive insights and recommendations
- Build institutional knowledge patterns
- Provide automated alerts and notifications
We utilize third-party AI services, including Claude by Anthropic, oLlama, and other AI/ML providers, to power certain analytical features. Your data may be processed by these third-party AI providers in accordance with their privacy policies.
Communication
- Send transactional emails (receipts, account updates, security alerts)
- Respond to support requests and inquiries
- Send marketing communications (with your consent, where required)
- Notify you about Service changes, updates, or new features
Analytics & Improvement
- Analyze usage patterns to improve the Service
- Conduct research and development
- Create aggregated, anonymized analytics
- Train and improve our AI models
- Troubleshoot technical issues
Legal & Security
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud, security threats, and abuse
- Resolve disputes and investigate complaints
How We Share Your Information
We do not sell, rent, or trade your personal information or business data to third parties for their marketing purposes.
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and infrastructure (Microsoft Azure)
- AI and machine learning services (Anthropic Claude, oLlama, and other AI/ML providers)
- Payment processing (Stripe)
- Email delivery and communications
- Analytics and monitoring tools
- Customer support platforms
These providers are contractually obligated to protect your information and may only use it to provide services to us.
Third-Party Integrations
When you authorize integrations with third-party platforms (e.g., Shopify, Google Analytics, Stripe), we access and process data from those platforms on your behalf. This data sharing is controlled by your authorization and the third party's terms and privacy policies.
Business Transfers
If askotter is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Legal Requirements
We may disclose information if required by law or in response to valid legal requests, including:
- Compliance with subpoenas, court orders, or legal processes
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
- Enforcement of our Terms of Service
Aggregated Data
We may share aggregated, anonymized data that does not identify you or your business with third parties for research, marketing, analytics, or other purposes.
Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
- Account Data: Retained while your account is active and for a reasonable period afterward to facilitate reactivation
- Business Data: Retained according to your subscription and as needed to provide institutional knowledge features
- Transactional Data: Retained for accounting, tax, and legal compliance purposes (typically 7 years)
- Marketing Data: Retained until you opt out or request deletion
- Support Data: Retained for customer service purposes and improving the Service
After you close your account or request deletion, we may retain certain information as required by law, for legitimate business purposes, or to resolve disputes.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Secure cloud infrastructure (Microsoft Azure)
- Regular security updates and patches
- Employee security training and confidentiality agreements
- Incident response and monitoring procedures
While we take reasonable measures to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials and notifying us of any suspected security breaches.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can access your account information and business data through the Service. You may request a copy of your personal information in a portable format by contacting brian@askotter.ai.
Correction and Update
You can update your account information directly through the Service settings. For other corrections, contact us at brian@askotter.ai.
Deletion
You can delete your account through the Service settings or by contacting brian@askotter.ai. Upon deletion, we will remove or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
Marketing Communications
You can opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by updating your communication preferences in account settings. You cannot opt out of transactional emails related to your account or Service usage.
Cookies
Most browsers allow you to control cookies through settings. Note that disabling cookies may affect your ability to use certain features of the Service.
Do Not Track
Our Service does not currently respond to “Do Not Track” browser signals, as there is no industry standard for compliance.
Regional Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to Limit: Limit use of sensitive personal information
- Non-Discrimination: You will not be discriminated against for exercising your rights
To exercise these rights, contact us at brian@askotter.ai. We will verify your identity before processing requests.
European Economic Area (GDPR)
If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
- Right of access and data portability
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
We process your data based on the following legal bases: contract performance, legitimate interests, legal compliance, and consent (where applicable).
Other Jurisdictions
If you are located in another jurisdiction with privacy laws, you may have additional rights. Contact us at brian@askotter.ai to learn more.
International Data Transfers
askotter is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We take appropriate measures to ensure your data receives adequate protection, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for certain jurisdictions
- Privacy Shield or successor framework certifications (where applicable)
- Other appropriate safeguards as required by law
Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.
If you believe we have collected information from a child under 18, please contact us immediately at brian@askotter.ai.
Third-Party Links and Services
The Service may contain links to third-party websites, applications, or services that are not operated by askotter. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
When you authorize integrations with third-party platforms, those platforms' privacy policies govern their collection and use of your information. We recommend reviewing those policies before connecting integrations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated Privacy Policy on this page with a new “Last Updated” date
- Sending an email notification to your registered email address
- Displaying a prominent notice within the Service
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
8 The Green STE A
Dover, DE 19901
United States
We will respond to your inquiry within 30 days (or as required by applicable law).
We're here to help you understand how we protect your data.
brian@askotter.ai