Terms of Service
Last Updated: November 12, 2025
Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (either an individual or an entity, “you” or “Customer”) and askotter (“askotter,” “we,” “us,” or “our”) governing your access to and use of the askotter platform, including our website (askotter.ai), software, applications, APIs, and related services (collectively, the “Service”).
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
These Terms include an arbitration clause and class action waiver that affect your legal rights. Please review Section 17 carefully.
Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our Service. By using the Service, you represent and warrant that you meet these requirements.
If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Service Description
askotter provides AI-powered business intelligence and change detection services that help businesses understand, analyze, and optimize their operations through data integration, pattern recognition, and predictive analytics.
Our Service includes:
- Integration with third-party business platforms and data sources
- Automated change detection and monitoring
- AI-powered analysis and recommendations via specialized agents
- Institutional knowledge building and retention
- Real-time alerts and notifications
- Revenue attribution and impact tracking
The Service is currently in beta. Features may change, and service availability may be limited or interrupted. We provide no guarantees regarding beta service performance or availability.
Account Registration and Security
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access or security breach
- Accept responsibility for all activities that occur under your account
You may not share your account credentials or allow others to access your account. We reserve the right to suspend or terminate accounts that violate these Terms.
Subscription and Payment
5.1 Pricing and Billing
Our Service is offered on a subscription basis with token-based usage pricing. Current pricing is available at askotter.ai/pricing. We reserve the right to modify pricing with 30 days' notice to existing customers.
5.2 Payment Terms
You agree to pay all fees associated with your subscription plan and usage. Payments are processed through third-party payment processors. By providing payment information, you authorize us to charge your payment method for all applicable fees.
5.3 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. You may cancel your subscription at any time through your account settings or by contacting support@askotter.ai.
5.4 Refunds
All fees are non-refundable except as required by law or as explicitly stated in these Terms. We may, at our sole discretion, provide refunds or credits on a case-by-case basis.
5.5 Free Trials and Beta Access
We may offer free trials or beta access at our discretion. Free trial and beta terms will be specified at the time of enrollment. We reserve the right to modify or terminate free trials or beta programs at any time.
Data and Privacy
6.1 Customer Data
You retain all rights to data you provide to the Service (“Customer Data”). By using the Service, you grant us a limited license to access, process, and analyze Customer Data solely to provide and improve the Service.
6.2 Data Security
We implement industry-standard security measures to protect Customer Data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining appropriate security measures for your data.
6.3 Third-Party Integrations
Our Service integrates with third-party platforms (e.g., Shopify, Google Analytics, Stripe). You are responsible for complying with third-party terms of service and maintaining appropriate access permissions. We are not responsible for third-party service availability or data handling practices.
6.4 Data Processing
We may use AI and machine learning technologies, including third-party AI services (such as Claude by Anthropic), to process and analyze Customer Data. By using the Service, you consent to this processing and represent that you have obtained all necessary consents and permissions.
6.5 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, available at askotter.ai/privacy. The Privacy Policy is incorporated into these Terms by reference.
Acceptable Use
You agree not to:
- Violate any applicable laws, regulations, or third-party rights
- Use the Service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to the Service or related systems
- Interfere with or disrupt the Service or servers
- Reverse engineer, decompile, or disassemble any aspect of the Service
- Use the Service to develop competing products or services
- Remove or modify any proprietary notices or labels
- Upload or transmit viruses, malware, or other malicious code
- Harvest or collect user information without consent
- Use automated systems to access the Service without authorization
- Resell, sublicense, or redistribute the Service without written permission
Intellectual Property
8.1 Our Rights
The Service, including all software, designs, text, graphics, logos, and other content (excluding Customer Data), is owned by askotter and protected by copyright, trademark, and other intellectual property laws. You may not use our intellectual property without written permission.
8.2 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without compensation or attribution.
8.3 Aggregated Data
We may collect and analyze aggregated, anonymized data derived from use of the Service. This aggregated data does not identify you or your business and may be used for any purpose, including improving the Service and developing new products.
Warranties and Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Service will be uninterrupted, timely, secure, or error-free
- The results obtained from using the Service will be accurate or reliable
- The quality of any products, services, information, or materials obtained through the Service will meet your expectations
- Any errors in the Service will be corrected
Our AI-powered recommendations and predictions are based on data analysis and should not be considered professional advice. You are solely responsible for evaluating and acting upon information provided by the Service.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASKOTTER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.
Our total liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100 if you have not made any payments.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless askotter and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any applicable laws or regulations
- Your violation of any third-party rights
- Any Customer Data you provide to the Service
Term and Termination
12.1 Term
These Terms commence when you first access the Service and continue until terminated by either party.
12.2 Termination by You
You may terminate these Terms at any time by cancelling your subscription and ceasing all use of the Service. Cancellation must be done through your account settings or by contacting support@askotter.ai.
12.3 Termination by Us
We may suspend or terminate your access to the Service at any time, with or without cause or notice, including if you violate these Terms. We may also terminate the Service entirely at our discretion.
12.4 Effect of Termination
Upon termination, your right to access and use the Service immediately ceases. We may delete your account and Customer Data, though we may retain certain data as required by law or for legitimate business purposes. Sections that by their nature should survive termination shall survive, including Sections 6, 8, 9, 10, 11, and 17.
Changes to Service and Terms
We reserve the right to modify or discontinue the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
Third-Party Services
The Service may integrate with or contain links to third-party websites, services, or content. We do not control, endorse, or assume responsibility for any third-party services. Your use of third-party services is governed by their respective terms and policies.
We utilize third-party AI services, including Claude by Anthropic, to power certain features of our Service. These third-party providers have their own terms and privacy policies that govern their services.
Export Controls
The Service may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. government list of prohibited or restricted parties.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Dispute Resolution and Arbitration
This section contains an arbitration clause and class action waiver. It affects your legal rights, including your right to file a lawsuit in court.
17.1 Informal Resolution
Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@askotter.ai. We will attempt to resolve the dispute informally by contacting you. If a dispute is not resolved within 60 days, either party may initiate arbitration.
17.2 Binding Arbitration
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Delaware, unless otherwise agreed.
17.3 Class Action Waiver
You and askotter agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You and askotter expressly waive any right to bring or participate in a class action lawsuit or class-wide arbitration.
17.4 Exceptions
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or confidential information. Claims in small claims court are also exempt from arbitration.
Miscellaneous
18.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and askotter regarding the Service.
18.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.3 Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
18.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.
18.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
18.6 No Third-Party Beneficiaries
These Terms do not create any third-party beneficiary rights.
If you have any questions about these Terms of Service, please contact us:
brian@askotter.ai